Last updated: 12 June 2026

Refund & Cancellation Policy

Because every book is personalised and made to order, this policy explains exactly when a refund or replacement applies. We want you to be happy with your child’s book.

Digital books

• If generation fails and we are unable to produce your book, you receive a full refund.
• If the delivered book is materially defective — for example, corrupted files or a significant error in the personalisation — tell us and we’ll fix it or refund you.
• Because a digital book is delivered instantly and cannot be “returned”, we’re generally unable to refund once the book has been downloaded, except for genuine quality issues, which we handle at our reasonable discretion.

Printed books

If a printed paperback or hardcover arrives damaged, defective, or incorrect, we’ll arrange a replacement at no cost. Please share a photo of the issue so we can resolve it quickly.

Time window

Please raise any refund or replacement request within 7 days of delivery so we can help you effectively.

How to request

Email support@saanjhsaverey.com with your order reference and a short description of the problem (and a photo, for print issues).

How refunds are processed

Approved refunds are issued to your original payment method via Razorpay. Once approved, refunds typically take 5–7 business days to appear, depending on your bank or card provider.

Cancellations

Because books begin generating shortly after you order, an order can only be cancelled before generation begins. If you need to cancel, contact us immediately and we’ll help if the book has not yet been produced.

Contact

Need help with a refund or replacement? Email support@saanjhsaverey.com. Saanjh Saverey is operated by Centerfroot.